Showing posts with label Small Business. Show all posts
Showing posts with label Small Business. Show all posts

Uses for Foursquare You Never Considered

Pinterest pin for Foursquare

Foursquare, the location-based, social game-like service isn't just for checking in, racking up points and unlocking badges.
In May 2014, Foursquare split its user experience into two apps. The Foursquare team launchedSwarm, an app to help people "keep up and meet up" by checking into places, seeing who's nearby and making plans.
SEE ALSO: 9 Excellent Apps For Discovering New Things
By unbundling the check-ins, points and badges, the company tells us they are expecting to introduce a new version of Foursquare later this summer with new, highly personalized ways of finding the best places.
Until then, we can make the most of what Foursquare currently offers. We've rounded up a list of six productive uses for Foursquare you may have never considered.

How to Optimize Your E-Commerce Website for Holiday Shoppers

ShopBlack Friday, Small Business Saturday and Cyber Monday 2013 have come and gone, but the holiday shopping season has only just begun. Over the next several weeks, U.S. shoppers will be checking off their lists, and according to Shop.org, they'll be spending a projected $82 billion online this holiday season. If you're an e-commerce retailer, it's in your best interest to keep your website in tip-top shape this month.
Small e-commerce businesses, in particular, stand to gain a lot by putting themselves out there and competing with the bigger retailers during this peak selling season. Debbi Lechner, vice president of marketing for Web.com, suggested that small businesses improve their website right away in order to maximize sales.
"We know that small business owners are strapped from both a time and resource standpoint, but they want to get the most out of this busy holiday season online," she said.
Lechner offered the following tips for optimizing your e-commerce website for increased holiday sales:
Feature special offers and discounts on your website. Make sure that your holiday offers are featured prominently on your home page. Update your website's images, keywords and search engine optimization to help shoppers find your business in search results.
Share your holiday offers on social media. You should frequently post your special offers to your top social media sites, such as Facebook, Twitter and Pinterest. Linking your posts back to your website will promote calls and orders, and drive more traffic to your website. You will also see increased awareness and followers of your social channels when customers share your offers with their friends.
Consider pay-per-click advertising. Pay-per-click advertising is the fastest way to drive prospective customers to your website to learn about your special deals and offers. You can advertise on Google, Bing, Facebook, Twitter and more, and target your advertising on these sites to better reach your local customers. To do this, edit your existing messaging into short advertising phrases and test your responses. Make sure you measure your results to maximize your budget.
Make sure your website is mobile-optimized. Today, more and more consumers use theirmobile device when considering a purchase. Be sure to provide your prospects and customers with a good online experience, regardless of whether they are browsing via a smartphone, tablet or PC.
Be ready with your customer support. Holiday shoppers want a positive customer experience. Make your contact details easy to find on all pages of your website. You may want to consider adding temporary help to answer the additional calls, if you think you will need it. A simple answering service can ensure you don't miss a call and lets customers know you plan to get back to them quickly.

What Will Make Consumers Tick in 2014?

Shop1With each passing year, marketers must come up with new ways to engage their customer base.
Advertising and marketing communications firm JWT has recently released its ninth annual forecast of key trends that they believe will drive or significantly impact consumer mindset and behavior in 2014. Among the trends businesses should be aware of include:

Immersive Experiences

Entertainment, narratives and brand experiences will become more immersive and altogether more enveloping in a bid to capture consumers' imagination and attention. Examples are:
  • Zombie Apocalypse: Experience a Zombie Apocalypse in Manila thanks to Outbreak Missions. In the live action survival experience, victims are challenged to problem-solve and find a cure for the outbreak.
  • The Rain Room: In 2013, visitors to the Museum of Modern Art in New York could control the rain in this special exhibit. Falling raindrops would pause within immediate distance of the human body.
  • Oculus Rift: A virtual reality gaming headset allows players to watch and play as if they're inside the game screen. The product is due for release in 2014.
  • Nike's "The Art of Science of Feeling": In New York City, this exhibit used sensory technology to simulate barefoot running on various surfaces. This was to promote the Nike Free Hyperfeel shoe.
  • Do You Speak Visual

    Expect a shift to a visual vocabulary that relies on photos, emojis (icons used to express emotion), video snippets and other imagery, largely supplanting the need for text. "Visual" is a new lingo that needs to be mastered. Examples include:
  • Taco Bell and frozen yogurt chain 16 Handles, have been sending disappearing, 10-second coupons and new product teasers to consumers using Snapchat.
  • Sony's "Pin it To Give It" initiative donated a dollar to charity every time a Pinterest user re-pinned from the board. Donations went to the Michael Phelps Foundation.
  • Tinder, the most popular visual-only dating app, paired with the USA Network to offer sneak previews of the show "Suits" when users liked a photo of a "Suits" cast member on the dating app.
  • Proudly Imperfect

    Imperfection and even outright ugliness — the quirky, the messy and the flawed — are taking on new appeal in a world that's become neatly polished and curated. Imperfection provides an unfiltered, all-too-human version of reality that reflects all the diversity that's seen in everyday life. Examples are:
  • Culinary Misfits: Some European businesses are promoting imperfect produce as a way to avoid food waste. Culinary Misfits is a small catering company in Berlin that uses only "ugly" vegetables. In Germany, the Rewe Group launched a private-label line of "nonconformist" produce, and another retailer, Edeka, has tested selling ugly produce at a discount, branded as "nobody is perfect."
  • Ugly Selfies: Ugly Selfies have become a counter to the glamorous self-portraits that proliferate on social media, including #badhairmondays and #nomakeup moments.
  • The End of Anonymity

    Thanks to an array of new technologies and a growing drive to collect personal data, it's becoming nearly impossible to remain unobserved and untracked by corporations and governments. As anonymity becomes more elusive, expect pushback from consumers and a growing paranoia around technologies and services that affect privacy. Examples include:
  • The creation of Mondelēz, a "smart shelf" that analyzes shoppers in the vicinity. Mondelēz collects data to determine which demographics veer toward which products and whether brands are placed well.
  • Facial recognition technology: NEC IT solutions developed a facial recognition system called NeoFace, and the company is selling it to retailers to help salespeople recognize VIP customers.
  • Countersurveillance fashion and accessories are on the rise for those who don’t want their data collected. OFF Pocket, designed by technologist Adam Harvey, blocks GPS, Wi-Fi or cellular signals from reaching mobile phones.
  • Raging Against the Machine

    As digital age takes hold, consumers are starting to both fear and resent technology by putting a higher value on all things that feel essentially human and seriously questioning (while not entirely resisting) technology's siren call. Examples are:
  • In Amsterdam, Kit-Kat launched Wi-Fi-free zones for people to "have a break."
  • As a Valentine’s Day promotion, Spanish telecom operator Movistar created an "I Off You" app that lets people give significant others the ability to disconnect their phones.
  • Remixing Tradition

    With social norms quickly changing and a new anything-goes attitude, people are mashing up cherished traditions with decidedly new ideas, creating their own recipes for what feels right. Examples include:
  • Pope Francis, widely seen as more progressive than his predecessors for shaking up Catholic traditions, is also the first pope with a Twitter account.
  • In an effort to accommodate those who are unable to attend funerals, more of them are being live-streamed.
  • The World Muslimah Pageant serves as a showcase for Muslim women and helps to infuse Islam into the more popularized Western beauty pageant.
  • Traditional holidays such as Dia de los Muertos (The Day of the Dead) are being embraced in countries outside of its origin, such as the United States, which has created dolls for the celebration.
  • Mobile As Gateway To Opportunity

    In emerging markets, mobile devices are coming to represent a gateway to opportunity — helping people change their lives by giving them access to financial systems, new business tools, better health care, education and more. Examples are:
  • iCow, a mobile application that helps cattle farmers in Kenya optimize milk production and provides tips to keep the animals healthy. The app also keeps track of milk production, breeding and gestation.
  • MAMA (Mobile Alliance for Maternal Action) aims to cut mortality rates for expecting mothers in Bangladesh, India and South Africa by sending personalized text messages that detail each stage of pregnancy.
  • Telepathic Technology

    Thanks to the rise of brain-computer interface and emotion recognition technology, brands are getting more adept at understanding consumers' minds and moods, and reacting in a very personalized way. Examples include:
  • In 2012, artist Yahu Duenyas designed an interactive exhibition in a Brooklyn warehouse that enabled visitors to levitate using their brainpower. Participants were strapped into a harness and had EGG sensors on their foreheads.
  • In order to raise awareness about driving safety, JWT Australia designed a car that uses neurotechnology to make it "go" when drivers are paying attention and "slow" when they're not.
  • The power of brain science could help assist armies during a war; U.S. and Japanese armies are looking to develop helmets that could read brain waves and allow soldiers to transmit code words to each other with their minds.
  • Mindful Living

    Consumers are developing a quasi-Zen desire to experience everything in a more present, conscious way. Once the domain of the spiritual set, mindful living is filtering into the mainstream, with more people drawn to the idea of shutting out distractions and focusing on the moment. Examples are:
  • Google holds a bimonthly series of silent “mindful lunches.”
  • Marketers are providing a counter to FOMO, the fear of missing out — which drives consumers to multitask and feel stressed about their choices — by highlighting JOMO, the joy of missing out.
  • A few companies are tapping into this disruptive technology to create apps that help facilitate a state of mindfulness. Headspace's meditation app provides daily meditation sessions, and random "mindfulness buzzers" that prompt users to "check in" with themselves.
  • The Age of Impatience

    With the mainstreaming of the on-demand economy and the always-on culture, consumer expectations for speed and ease are rising exponentially. As businesses respond in kind, making the availability of their products and services more "instant," impatience and impulsiveness will only continue to increase. Examples include:
  • Thanks to Netflix releasing full television series all at once, consumers can now binge-view their favorite TV shows and learn the fate of characters within hours, rather than weeks or months.
  • Users can get what they want when they want it with eBay, Google, Amazon and grocery services, including Walmart To Go offering same-day delivery in certain markets.
  • Challenge Your Favorite Athletes to Video Game Battles With OverDog

    Overdog
    Tackling NFL running back Adrian Peterson in real life might sound like a pipe dream, but you just might be able to take down the actual Minneapolis Vikings star in a game of Madden.
    That’s the concept behind new gaming platform OverDog, which connects major athletes across the NFL, MLB, NHL, WWE and other leagues with fans through console-based video games. That’s right: Peterson is just sitting on the couch waiting to play you in a round of Call of Duty


    “The name OverDog – which is a play on ‘underdog’ – lets any sports fan tackle Adrian Peterson, dunk on Roy Hibbert or race against a NASCAR driver... and win,” said co-founder and former Chicago Bears player Hunter Hillenmeyer. “That's not possible in the real world, so we’re leveling the playing field for a new kind of competition.”
    The startup launched in April around the concept that athletes can challenge to fans to video games supported by PlayStation 3, PlayStation 4, Xbox 360 and Xbox One.
    "There are countless services that try to connect fans with their favorite athletes in ways that feel a lot more like work than fun — like waiting in an autograph line — but the beauty of OverDog is that we're making that same connection possible in a way that's fun for everyone," Hilenmeyer said. "Athletes are already playing tons of video games, so we are just providing them with the tools to play those games with fans."
    After downloading the OverDog app for iOS or Android, users program their favorite games, console of choice and set up time periods — such as 6:00 p.m. to midnight – when they might be most up for a challenge. When an athlete is in the mood to play, app users who fit the bill are put into a lottery system and sent a push notification that a specific athlete wants in on a game.


    OverDog
    Those who are selected are then placed into a real-time match. Some games such as Call of Duty: Ghosts can take on five players at once.
    Following eight years in the NFL and serving on the NFL Players Association for five, Hilenmeyer is relying on his personal network of athlete relationships to get the platform underway. The majority of the 310 involved athletes stem from the NFL (60%) and range from modern greats such as Marshawn Lynch and Calvin Johnson to icons like Randy Moss and Ray Rice.
    OverDog
    “By and large, our athletes love first-person shooters like Call of Duty, Halo and Battlefield and sports games such as Madden, FIFA and NBA2K,” Hillenmeyer said. “We have some guys who play PC games, but they are the exception. Right now our most active gamers are MLS guys and MLB guys, mostly because it’s their offseason.”
    NFL athletes tend to play OverDog on Mondays and Tuesdays, which are often off days, Hillenmeyer added.

    Gaining Traction

    From a business model standpoint, OverDog is still small, but its network of athletes has tremendous reach.
    “The tie in to their social streams is a very important part of the allure for brands who are trying to get in front of sports fans in a less pitchy way,” Hillenmeyer said.
    “Most of these guys are super passionate about gaming, so our job is really just to try not to get in the way.”
    “Most of these guys are super passionate about gaming, so our job is really just to try not to get in the way.”Athletes typically get paid in swag, which includes free gear from sponsors, free games, early access to games and headphones.
    “When we pay athletes real money, its usually because they are doing something more than just playing video games. That means scheduling a game, letting us record it, or creating content we use in some promotional capacity.”
    From there, a brand – most likely a video game publisher or one that wants to specifically target sports fans – can use that athlete’s reach in an organic way. Call of Duty: Ghosts — which launched in November — was OverDog’s first official sponsor

    3 Things to Consider Before Launching a New Product

    3 Things to Consider Before Launching a New ProductRocket-launch

    Whether you're launching a product for the first time or revealing a new collection, the process of getting the word out and driving conversion can be intimidating and overwhelming. Once you consider naming your product, financing, manufacturing and marketing, the prospect of launching a new product can create stress for even the most level-headed and accomplished entrepreneur.
    Below, we outline a few tips from industry experts about the important factors to bring into focus before launching a new product.

    1. Determine What Customers Want

    This may seem basic, but before you go through the trouble of developing and launching a new product, you should do considerable research to ensure that there is a place for your product in the market. You might have a revolutionary and awe-inspiring product in mind, but if no one is willing to pony up the cash for it, you're out of luck (and you've wasted the time and money you spent investing in your idea).
    Alexis Ohanian addresses this issue in his book Without Their Permission, repeatedly emphasizing the importance of creating something people want.
    "You've absolutely got to make something people actually want or they'll never stick around, let alone come back. So how do you make something people actually want? Start with a real problem. You've undoubtedly encountered products or services that have frustrated you.
    Keep a notepad handy, and write down whatever is upsetting you. There's a good chance you'll find a business in those notes.
    Keep a notepad handy, and write down whatever is upsetting you. There's a good chance you'll find a business in those notes." One way to ensure that your product is something people will actually purchase and use is to create a viable solution to a common problem that frustrates people. Mary Kate McGrath, editor-in-chief of PureWow, advises entrepreneurs and businesses to conduct thorough research before launching a new product.
    "Do market research to make sure it’s actually a viable product for consumers, rather than just a cool idea that you think may work. Also, be very sure that you have the resources to sustain a new product launch before going to market. If you want your product to succeed, you have to give it legs — and being ready often takes more time than companies allow."

    2. Be Discussion-Worthy

    Whispering
    Image: Mashable composite: iStock, VasjaKomanGetting press coverage is essential in raising awareness for your new product — and with thousands of new products launching every year, you have to make sure yours stands out.
    We spoke with Shannon Malone, director of product strategy at Warby Parker, to get some insight on how to get people interested in (and talking about) your product.
    "We try to develop new products around a story that is discussion-worthy.
    We often ask ourselves, 'Would people want to talk about this over the dinner table?'
    We often ask ourselves, 'Would people want to talk about this over the dinner table?' Creating that conversation could mean collaborating with an interesting and unexpected partner like Ghostly International, hosting a fun event with Leith Clark or creating really interesting and shareable content — for example, the Cat burglar, a film we used to launch our Auteur collection." Whether you are providing thought-provoking or entertaining content, make sure it goes beyond the basics of why your product is new and deserves attention. Captivate your consumers with something discussion-worthy, and you'll not only secure press, but you'll also foster organic word-of-mouth conversation about your brand.

    3. Be Transparent

    As more products flood the marketplace, consumers face tougher decisions about where to spend their money. One way to attract consumers to your product is to be completely transparent and show them exactly where their money is going.
    "The key to converting non-believers has always been transparency,"
    "The key to converting non-believers has always been transparency," says Malone. "We try to be as communicative as possible about why we offer particular frames and what materials we use, and emphasize that we’re listening to and incorporating our customers’ feedback. Everlane founder and CEO Michael Preysman built his business on transparency. Encouraging customers to know where their products are coming from — and why they are priced a certain way — gives power to the consumer, and helps them feel confident about their purchases.
    everlane bags full
    Image: EverlaneWhen Everlane launched its new leather collection earlier this year, it faced the challenge of breaking into a new market with a higher price point and communicating the quality of its products online.
    "We always face the challenge of conveying high-quality fabrics and materials online," says Preysman. "With our ‘Petra’ leather bag launch, we needed to convince our consumers that the leather being used from this particular factory is of the highest quality and construction. In this case, we increased the styling budget for the Petra’s photo shoot, and heavily educated our consumer on the Italian factory in which it was being produced."
    Everlane has an entire page on their site dedicated to the factories where it manufactures its products. In the interactive map, you can click on the factories around the world and you'll get a detailed description of that factory, including pictures of the products in production, as well as background on the owner and materials.
    Screen Shot 2013-12-09 at 11.30.21 AM
    Image: EverlaneWhen customers know where their products are coming from, they often feel a greater sense of ease about their purchases — and this sense of security helps foster brand advocates who will likely tell their friends about their positive experiences.
    Launching a new product is complicated, and the process varies considerably depending on what you're creating — but whether you're manufacturing physical goods or offering services online, these tips may help ensure the success of your product launch and can potentially make your brand more attractive to consumers.

    4 Tips for Getting Press Coverage

    4 Tips for Getting Press Coverage

    Press

    At small businesses both old and new, many hats are worn behind the scenes. Press outreach is handled by an owner or manager rather than being outsourced to an experienced firm. To complicate things, PR strategies vary based on location and industry — choosing the best media outlet to approach is just half the battle. It's no surprise many small businesses find themselves in the dark.
    But, getting press has powerful potential — the chance to get your product or service in front of people who may not only like it, but need it. Being coy with your offerings isn't only bad for business; it's unfair to people in your market who may be hoping to find something just like you.
    Getting press relies on four key pillars, explains Michelle Ellis of Orapin Marketing: Always do research on media outlets, serve the media outlet's needs (and in turn, its audience) rather than being sales-y, keep your pitch as simple as possible and build a long-term relationship.
    No matter if you have a big launch coming, or just continued solid service, it's never too soon to start letting people know. Here are four proven yet unconventional ways small businesses can garner press coverage.

    1. Editorial Calendars

    When you get press, it serves your business — but sometimes its easier to get your foot in the door when you focus on how you can help out the media outlet. Many publications plan themes well in advance and can offer an editorial calendar. For a local TV station, this could include events they plan to cover, while a monthly magazine might have seasonal themes. Once you've identified what they will be working on, see where your business can fit in and bring value — either through offering an expert point of view on a topic or by providing sources.
    Local businesses can take advantage of local events that will garner media coverage by just attending.
    "Never miss a photo opp," says Allison Kugel, creative director of Full Scale Media. Trade shows, charity events and yogurt shop openings are all possibilities — and photos can continue to build your image through blog posts, sharing on social media or to customers and partners.
    Of course, what events you attend will depend on what market you hope to reach. Herb Palmer Jr., is a networking coach and author of motivational book The Lobster and the Chicken. He goes to car shows and fairs with a red wagon that has a wooden lobster trap with his book inside, and says he found it an effective method to gain media coverage.

    2. Create Your Own Content

    "A great way to get press is to diversify your content strategy," says Inna Kraner, managing editor for The Expert Institute.
    Kraner writes articles on law and expert witnesses for the company website, but also covers marketing, startups and technology in order to bring a more diverse audience to the website. Becoming a thought leader on a topic can lead to expert interviews with press down the road.
    "Producing legitimate research and useful information on topics of interest to your current and prospective customers is a great way to get positive media coverage that shows off you/your firm's expertise," says Michael J. Montgomery of Montgomery Consulting, Inc.
    The fundraising consulting firm does an annual survey of fundraising conditions in its region, Michigan — and was covered this year by both MLive and Michigan Public Radio.

    3. Do Good Deeds

    One move that will endear you to both the media and the public is, of course, goodwill. Whether it's a large donation from a tech company or sponsoring a local organization, the possible media coverage can bring light to the other things your business is working on.
    Adam O'Leary, president of Encite Marketing, says a painting company client started a charity event which rewarded one person each year with a free exterior home paint job. The event itself is newsworthy and builds on a previous relationship the company had built with a local reporter.
    But with less resources, it's still possible to express your company's values.
    "Constantly scan the news and see if there is any way you can hook yourself onto a developing story and how doing so will benefit the public," says Shaun Walker, creative director at Hero Farm. "This way, you take interest in something that has already garnered headlines.
    If you take a stand with the story or issue, you can become a first mover, and then you easily become a shaker
    If you take a stand with the story or issue, you can become a first mover, and then you easily become a shaker." Walker's agency did just that for a client, Snapfish. The company prints pictures and personalized books and decided to position itself as a preserver of memories when the NFL was suing New Orleans companies for using the phrase "Who Dat." Snapfish created a Facebook page entitled "Who Dat Nation Preservation Project," which hit an emotional chord. The page gained 1,921 fans and had 1,330 interactions over about two months, and the website saw 2,787 unique visits and 5,081 page views, with over 300 new user profiles created in two weeks.

    4. Get Other Press

    The most interesting thing about press outreach is that it isn't ever just a one-time sprint. Press coverage can snowball into more press coverage, so instead of going after your industry's leading publication, consider pitching smaller blogs or local news. People who work in media do read their competitors and may be looking for a source — if they see you featured in a story, they can assume you're accessible and may reach out.
    Roy Sheppard, an author, pitched his book to UK's Daily Mail with a handwritten note, which turned into a feature. Later a reporter from CNN came across the piece, which resulted in a second interview and coverage.

    Square Reader Rebooted With Slimmer Body, No Battery

    Square Reader Rebooted With Slimmer Body, No BatterySquarereader

    Square Reader, the popular gadget that turns iPhone, iPad and Android smartphones into credit-card accepting devices, received a sleek reboot on Tuesday, with a slimmer form factor and no battery necessary.
    Square first launched its reader in 2009, giving small businesses — from retail shops and contractors to a stand at a farmer's market — a way to easily complete transactions with customers. But this is the first major redesign of its hardware and software since the launch, incorporating more custom parts for better performance and making it look more elegant.

    10 Free iPhone Apps You'll Use Every Day
    It features a faster chip, new reader for swipe accuracy and enhanced audio plug. Because Square, which makes 2.5% off of every transaction, is focused on building a card reader that works with as many devices as possible, it plugs into the audio jack — a ubiquitous port for mobile devices — instead of ports specific to certain brands, such as Apple and its Lightning plug.
    But the biggest update is that the reader is now powered by the phone into which it is plugged. This removes the need for a bulky battery and increases the reader's lifetime. It's also 45% thinner now, without the battery, so it fits better with the smaller form factor of slim smartphones like the iPhone 5S.
    "We designed the new Square Reader for functionality," a Square spokesperson told Mashable. "In an industry with historically uninspired design, Square is pushing its design forward to help businesses grow and feel good when they're doing it."
    The man behind the redesign — Jesse Dorogusker, the company's VP of hardware — is an Apple veteran, who spent eight years in the Cupertino, Calif.-based accessories division. Consequently, the new Square Reader echoes Apple's simple design approach. Square also redesigned its website, squareup.com, to emphasize how it uses design.
    Users can receive the new (free) updated reader in the mail when they sign up for Square and access the accompanying app.